Get in touch

OUR GUARANTEE
90 Day 100% Happiness Guarantee

At Kadlee, your happiness as a customer is important to us, so all of our products come with a 90 Day 100% Happiness Guarantee. If you aren't happy with your order for any reason, contact our customer service team within 90 days and we will make it right! Since our products are personalized, we do not accept returns once the order has been processed. However, our customer care team has been trained to do whatever possible to make sure every one of our customers is a happy customer!

NON-CUSTOMIZED ORDERS

You may return any non-personalized products within 10 days of receipt. However, any items that are damaged or show signs of wear cannot be refunded.

CUSTOMIZED ORDERS

Customized orders cannot be refunded because the original product has been altered. If a customized order was incorrect, then we will gladly issue a refund or replace the item for you.

BROKEN OR DAMAGED ITEM POLICY

If any item arrives broken or damaged, please send a picture to info@kadlee.com with the order number so that we can replace the item at our cost.

CANCELLATION POLICY

Due to the personalized nature of our products, we have a 24 hour cancellation policy. Any cancellation requests submitted after 24 hours of the order can not be approved.

RETURN POLICY

Understandably, because all of our products are personalized and can not be re-used, we do not accept returns. What we can do is send you a new, personalized product, or offer a refund after the original order has been delivered.

CUSTOMER ERROR POLICY

Items can not be returned due to customer error, so please be sure to make sure all customizations are 100% correct before submitting your order. However, we will do whatever we can to make you happy.

HOLIDAY SEASON POLICY

During our busy holiday season we try our best to let you know your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order.

Understandably, no refunds can be issued for orders delayed due to adverse weather conditions or any unforeseen circumstance that may affect Kadlee or any of our carriers. Thank you for understanding.

ADDITIONAL INFORMAITON

Please note that the customer is responsible for return shipping costs, unless there was an error with your order in which case we will waive this cost.

Please let us know of any concerns via email at info@kadlee.com.